WEBSITE PRIVACY POLICY - LANDRETH BUYERS ADVOCATE

Fiona Landreth, Buyers Advocate Pty Ltd trading as Landreth Buyers Advocate (ABN 40 635 281 784) is committed to protecting the privacy of individuals and complying with its obligations under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how Landreth Buyers Advocate collects, uses, stores, discloses and protects personal information collected through our website, services, client interactions and related business activities.

This Privacy Policy applies to information collected through:

  • our website: https://landreth.au/
  • enquiries and online forms
  • buyer agency services
  • client onboarding processes
  • communications with prospective and existing clients
  • compliance processes, including identity verification requirements

By engaging with Landreth Buyers Advocate, you acknowledge and consent to the collection, use and disclosure of your personal information in accordance with this Privacy Policy.

Effective Date: 1 July 2026

1. About Us

Landreth Buyers Advocate

ABN: 40 635 281 784

Address: Suite 9, 117 Old Pittwater Road Brookvale NSW 2100 Australia

Privacy & Compliance Officer: Fiona Landreth

Email: fiona@landreth.au

Mobile: 0411 950 291

2. What Personal Information We Collect

The type of information we collect depends on the nature of our relationship with you.

This may include:

Personal details

  • Full legal name
  • Preferred name
  • Date of birth
  • Residential address
  • Contact details including phone number and email address
  • Country of residence
  • Occupation/employment information

Property search information

  • Property requirements
  • Preferred suburbs
  • Budget
  • Finance position
  • Purchasing timeframe
  • Lifestyle requirements
  • Family circumstances relevant to property decisions
  • Investment objectives

Property transaction information

  • Conveyancer/solicitor details
  • Finance broker details
  • Lender information
  • Property contracts and related documentation
  • Negotiation information

Identification and compliance information

To comply with applicable legal obligations, including Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) requirements where applicable, we may collect:

  • Identification documents
  • Identity verification information
  • Information required to assess compliance risks
  • Information regarding politically exposed person (PEP) status
  • Information regarding source of funds or wealth where required

3. Why We Collect Personal Information

We collect personal information to:

  • provide buyer advocacy services
  • understand your property requirements
  • assist with property searches and negotiations
  • communicate with you regarding our services
  • prepare client agreements and documentation
  • verify your identity where required
  • meet legal and regulatory obligations
  • manage compliance requirements
  • maintain accurate business records
  • improve our services and client experience

Where permitted or required by law, we may collect, use or disclose your personal information without your consent where necessary to comply with our legal or regulatory obligations, including under the Privacy Act 1988 (Cth), the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth), or where otherwise authorised by Australian law.

How Long We Keep Information

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes and enforce our agreements.

Where required by law (including under AML/CTF legislation), some information may be retained for statutory record-keeping periods before being securely destroyed or de-identified.

4. Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF)

We are required to comply with applicable AML/CTF legislation.

As part of these obligations, we may collect and verify information relating to your identity, persons acting on your behalf, beneficial owners (where applicable), the purpose of our business relationship and other information reasonably required under Australian law.

If required information is not provided, we may be unable to provide our services.

AML/CTF information is handled securely and retained in accordance with applicable legal obligations.

5. How We Collect Personal Information

We may collect information:

  • directly from you
  • through our website forms
  • during phone calls, meetings or emails
  • from your nominated representatives
  • from third parties where authorised, including:
  • solicitors
  • conveyancers
  • mortgage brokers
  • financial institutions
  • government databases where legally permitted

6. Disclosure of Personal Information

We may disclose personal information where reasonably required to provide our services, including to:

  • property selling agents
  • solicitors and conveyancers
  • mortgage brokers and lenders
  • consultants and professional advisers
  • IT providers, cloud storage providers, electronic identity verification providers and other service providers assisting us to deliver our services
  • compliance providers
  • government bodies or regulators where required by law

We will only disclose information for legitimate business purposes or where required/permitted by law.

7. Overseas Disclosure

We may use cloud-based technology platforms and service providers which may store information overseas.

While we take reasonable steps to ensure appropriate privacy and security safeguards are applied, information stored electronically may be accessed from locations outside Australia.

Where possible, we use reputable providers with appropriate security controls.

8. Cookies and Website Analytics

Like many websites, Landreth Buyers Advocate may use cookies and similar technologies.

Cookies may collect information including:

  • browser type
  • device information
  • IP address
  • pages visited
  • website activity
  • referral source

This information helps us:

  • improve website performance
  • understand visitor behaviour
  • improve marketing effectiveness
  • enhance user experience

You can disable cookies through your browser settings.

We may use analytics tools (such as Google Analytics) to better understand how visitors use our website and to improve website performance and user experience.

9. Third Party Websites

Our website may contain links to third-party websites.

Landreth Buyers Advocate is not responsible for the privacy practices, content or security of external websites.

We encourage you to review the privacy policies of those websites.

10. Marketing Communications

We may use your information to provide information about:

  • property services
  • market updates
  • buyer opportunities
  • relevant business information

You may unsubscribe from marketing communications at any time by contacting us.

We will not use sensitive information for marketing purposes without consent.

11. Artificial Intelligence (AI)

Landreth Buyers Advocate may use artificial intelligence (AI) tools to assist with business efficiency, including reviewing, summarising and analysing documents.

AI tools may assist with:

  • reviewing property documentation
  • summarising information
  • identifying key information from large documents

AI tools assist with efficiency only and do not replace professional judgement. Any advice, recommendations or information provided to clients is reviewed by Landreth Buyers Advocate before being relied upon or communicated.

Any advice, recommendations or decisions provided to clients are reviewed by Landreth Buyers Advocate.

We take reasonable steps to ensure personal information is handled responsibly when using AI systems.

12. Information Security

We take reasonable steps to protect personal information from:

  • misuse
  • loss
  • unauthorised access
  • modification
  • disclosure

We use appropriate administrative and technical safeguards.

However, no electronic transmission or storage method can be guaranteed to be completely secure.

13. Data Breach Notification

If we become aware of a suspected data breach involving personal information, we will:

  • investigate the incident
  • take reasonable steps to contain and minimise harm
  • assess whether notification obligations apply

Where a breach is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme.

14. Accessing and Correcting Your Information

You may request access to personal information we hold about you.

You may also request correction where information is inaccurate, incomplete, outdated or misleading.

Requests should be made in writing to:

Privacy & Compliance Officer: Fiona Landreth

Email: fiona@landreth.au

Mobile: 0411 950 291

We will respond within a reasonable timeframe.

15. Complaints

If you have concerns about how we handle your personal information, please contact:

Privacy & Compliance Officer: Fiona Landreth

Email: fiona@landreth.au

Mobile: 0411 950 291

We will investigate and respond appropriately.

If you remain dissatisfied, you may contact:

Office of the Australian Information Commissioner (OAIC)

Website: https://www.oaic.gov.au/

Phone: 1300 363 992

16. Children’s Privacy

Landreth Buyers Advocate does not knowingly collect personal information from children under 13 years of age.

If you believe information has been provided by a child, please contact us and we will take reasonable steps to remove it.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on our website with an updated effective date.

Acceptance

By using our website, submitting information, or engaging Landreth Buyers Advocate, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use and disclosure of personal information as described.

Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact:

Director | Privacy & Compliance Officer: Fiona Landreth

Landreth Buyers Advocate

Suite 9, 117 Old Pittwater Road Brookvale NSW 2100

Email: fiona@landreth.au

Mobile: 0411 950 291

Effective Date: 1 July 2026